PlixLife, Buy Plant Based Products, enhancing failed payment recovery by 21%
21%
Increase in payment recovery
12X
in ROI
9%
Reduction in involuntary churn
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PlixLife, a fast-growing health and wellness brand, provides plant-based supplements designed to help people achieve their fitness and nutrition goals. With a strong subscription-based model, PlixLife ensures customers receive their favorite products on time. However, like many subscription businesses, failed payments due to expired or declined cards were leading to unnecessary churn and revenue loss.
The Challenge
With thousands of recurring transactions processed each month, PlixLife faced a growing issue of failed payments. Customers with expired or insufficient funds on their cards often unintentionally churned, leading to lost revenue and increased customer re-acquisition costs. The team needed an efficient way to recover failed transactions without disrupting the customer experience.
The Solution: FlyCode’s Failed Payment Recovery
By integrating FlyCode’s automated failed payment recovery solution, PlixLife improved its revenue retention by:
Smart Retry Logic: FlyCode identified the optimal times to retry failed transactions based on historical data, increasing the chances of successful recovery.
Automated Customer Notifications: Personalized email and SMS reminders were sent to customers, making it easier for them to update payment details or resolve issues.
Alternate Payment Methods: Customers were given the option to seamlessly switch to backup cards or alternative payment methods, reducing churn.
Data-Driven Insights: PlixLife gained real-time visibility into payment failure trends, enabling proactive action to minimize revenue loss.
"FlyCode has been handling our failed payments recovery for Shopify and Recharge for the past year, delivering a 21% boost in recovery rates and a 9% reduction in involuntary churn. The impact is massive—12X ROI. We never imagined insufficient funds recovery could improve this much! Moreover their customer support is great and very easy to reach out to. We are happy with the service and looking to keep growing with their support”
Vishal Varma
Senior Manager Retention Marketing (Growth) & Product, Plixlife
Free Payment Analysis
We analyze historical failure rates, recovery rates, churn, and revenue available to unlock. This identifies critical trends and helps to forecast recovery scenarios.
Payment Optimization
FlyCode makes enterprise machine learning capabilities and payment expertise accessible out-of-the-box. We handle everything e2e putting recovery on auto-pilot.
Smart Recovery Emails
Coordinating retries and transactional emails is not only critical for improving recovery rates but it also enhances the customer experience and reduces active churn.
The Impact
After implementing FlyCode’s solution, PlixLife saw significant improvements in its payment recovery efforts:
21% Increase in payment recovery - a 10 months avg. to boost ARR that compounds month over month
12X in ROI
A 9% reduction in involuntary churn means that PlixLife will retain more customers who would have otherwise been lost due to failed payments.
Conclusion
With FlyCode’s advanced payment recovery tools, PlixLife transformed its failed payment process, ensuring better customer retention and improved revenue performance. As PlixLife continues to grow, FlyCode remains a key partner in optimizing its subscription billing experience.
Want to recover more failed payments and retain more customers? Learn how FlyCode can help your subscription business today.
